Michael Phelps

Technical Specialist / Developer

Warrington, UK

mike@lostfables.com

07944629581


Skills

Customer Service

95%

Project Management

90%

HTML / CSS

85%

PHP / mySQL

80%

Projects

Monarchy
2018 - Current

Project Manager

  • Project Management
  • Create and Manage Front/Backend website and PHP scripts
  • Create and Manage mySQL Database
  • Team Management
  • Content and System Development

Felvargs
2016 - 2018

Web system development

  • System Administrator
  • Create and Manage Front/Backend website and PHP scripts
  • Create and Manage mySQL Database

Runeous
2014 - 2016

Developed a Visual Novel Game for release on Steam for PC

  • Project Management
  • Team Management
  • Game Scripting
  • Lead Developer


Work Experience

Technical Specialist / Dixons Carphone
Mar 2018 - Current

Technical Specialist for Connected World Services (CWS). //Promoted from within Company

  • Provide Technical Support for customers of third party clients.
  • Deliver World Class Customer Support
  • Maintain internal relations with third party support agents
  • Adhear to and maintain internal SLA
  • Track and investigate any delays in SLA
  • Event / Fun activity organiser
  • Back Office
  • Floor Walking
  • Writing weekly Comms

Insurance Claims Agent / Dixons Carphone
Jul 2017 - Mar 2018

Mobile Insurance Claims Agent for Third party account

  • Deliver World Class Customer Support
  • Adhear to and maintain internal SLA
  • Process Customer Insurance Claims
  • Maintain internal relations with third party support agents

Accounts Manager / Heritage
Apr 2016 - Aug 2016

Accounts Manager for Construction and Roofing

  • Generate Sales from existing customer leads
  • Contact existing customers regarding recent job fittings
Operative / SunSolar Energy
Mar 2015 - Apr 2016

Operative for Solar Panel Manufacturer

  • Manufacturing of Solar Panels
  • General machine maintainence
  • Soldering
Store Manager / Vapourtorium
2012 - 2014

Store Manager at Electronic Cigarette Shop

  • Keyholder
  • Maintain Company Website, Online store and online documents
  • Customer Support face to face and via Online Ticket System
  • Contact Suppliers and order stock needed for the company
Royal Artillery / HM Forces
2008 - 2012

Soldier in HM Forces


Officer's Mess Member 1 Year 6 Months
  • Silver Service
  • Customer Care
  • Mess Management
  • Food Handling
  • Bar tending and management
  • Stock Management
  • Account Management
  • Keyholder
Signaller – 1 Year 2 Months
  • Care of Radio Equipment
  • Use of Voice Procedure
Welfare Office Worker – 8 Months
  • Transportation of customers
  • Customer Care
  • Event Management
  • Response to Email Enquiries
Volunteer / Arley Moss Riding School
2006 - 2008

Volunteer at Horse Stables/Livery

  • Keyholder
  • Customer Care
  • Animal Care
  • Lesson Booking
  • Livery
  • Stable Management

Education

City of Wolverhampton College
Aug 2016 - Jun 2017
  • Business Skills for E-Commerce: NVQ L4
  • Computer Systems: NVQ L4
  • Employability and Professional Development: NVQ L4
  • Systems Analysis and Design: NVQ L4
  • Website Design: NVQ L4
  • Procedural Programming: NVQ L4
  • Data Analysis and Design: NVQ L5
  • Programming in Java: NVQ L5

Army Foundation College, Harrogate
2008 - 2009
  • Communication Technology Practitioners: NVQ L2
  • Health & Safety in ICT and Contact Centres: L1
  • Customer Care: L2
  • Personal & Organisational Effectiveness: L2
  • Interpersonal & Written Communication: L2
  • System Operation: L2
  • Working with ICT Hardware & Equipment: L2
  • ICT Systems & Principles of Apprentices: BTEC L2
  • Introduction to Computer Systems: L2
  • Security of ICT Systems: L2
  • Operate Bowman Equipment: L2
  • Apprenticeship for IT & Telecoms Professionals
  • Apprenticeship for IT Users
  • IT Users: NVQ L2
  • Route planning for delivery & collection of goods: L2
  • Carry and Deliver Goods: NVQ L2
  • Carry and Deliver Goods: BTEC L2
  • Provision of Customer Services: L2
  • Transportation of Goods and Materials: L2
  • Pre-Journey and Post-Journey Procedures: L2
  • Safety and Security of Loads, Self and Property: L2
  • Apprenticeship in Carry and Deliver Goods
  • Application of Number: NVQ L2
  • Communication Skills: NVQ L2
  • Improving own learning and Performance : NVQ L2
  • Problem Solving: NVQ L2
  • Working with Others: NVQ L2

William Beamont Community High School and Specialist Sports College
2004 - 2008
  • Physical Education: GCSE: B
  • Applied Science: GCSE: C
  • Additional Applied Science: GCSE: C
  • English: GCSE: C
  • Maths: GCSE: C
  • Certificate in Digital Applications